Terms of service

Terms of Service

Effective Date: 03 July 2025
Last Updated: 03 July 2025

These Terms of Service ("Terms") govern your access to and use of The Robinson Family Store Ltd website and services ("we", "us", "our"). By accessing our site or engaging in commerce with us, you agree to be bound by these Terms, including any policies referenced herein or made available by hyperlink.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you must not access or use any part of the site or services.

1. Eligibility and Use

By using our site, you confirm that you are at least 18 years old or the age of majority in your jurisdiction, and have legal capacity to enter into contracts. You agree not to use our services for any unlawful purpose or in violation of applicable laws and regulations.

2. Modifications to Services

We reserve the right to modify, suspend, or discontinue any part of the website or services at any time without notice. Pricing, product availability, and descriptions are subject to change without obligation to notify you. We shall not be liable for any modification, suspension, or discontinuation.

3. Orders and Limitations

We reserve the right to refuse any order at our discretion. This includes orders that appear to be placed by resellers or distributors. Orders may be limited or cancelled per customer, household, or delivery address. If changes are made to an order, we may attempt to contact you using the details provided at checkout.

4. Product Descriptions and Accuracy

While we aim for accuracy, we do not warrant that product descriptions or other site content are free from error. In the event a product is listed incorrectly, we reserve the right to refuse or cancel any order placed for that product.

5. Third-Party Fulfillment

Some products may be shipped directly from third-party suppliers. In such cases:

  • We are not responsible for any shipping delays or inconsistencies beyond our control.

  • Any additional shipping fees will be communicated prior to order confirmation.

  • You agree that such orders remain subject to these Terms and our Returns Policy.

6. User Feedback and Submissions

By submitting reviews, suggestions, or feedback, you grant us a perpetual, royalty-free license to use, modify, and publish that content without restriction. We are not obliged to maintain submissions in confidence or compensate you for them.

7. Personal Information

Your submission of personal information through the site is governed by our Privacy Policy.

8. Errors and Omissions

From time to time, there may be information on our site or in our services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to change or update information without prior notice.

9. Prohibited Uses

You are prohibited from using the site or its content:

  • For any unlawful, fraudulent, or abusive purpose

  • To infringe upon intellectual property rights

  • To transmit viruses, malware, or engage in phishing or scraping

  • To collect personal data without consent

We reserve the right to terminate your access to the services for violating these restrictions.

10. Disclaimer of Warranties & Limitation of Liability

Our website and services are provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding your use of the site, including merchantability or fitness for a particular purpose.

We shall not be liable for:

  • Loss of profits or revenue

  • Loss of data

  • Indirect, incidental, or consequential damages arising from use of our services

11. Indemnification

You agree to indemnify and hold harmless The Robinson Family Store Ltd and its affiliates, employees, directors, agents, and partners from any claims arising from your breach of these Terms or violation of any law.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. All disputes shall be subject to the exclusive jurisdiction of the courts of England.

13. Arbitration and Waiver of Class Actions

Any dispute, claim, or controversy arising out of or relating to these Terms or the use of our services shall be settled by binding arbitration under the Arbitration Act 1996, conducted confidentially in London, UK. You and The Robinson Family Store Ltd agree that:

  • Arbitration shall be the sole remedy for disputes (except for small claims).

  • You waive the right to participate in any class action or representative proceeding.

  • If a court rules that this class action waiver is unenforceable, this arbitration clause shall be void.

14. Severability

If any provision of these Terms is held to be unlawful or unenforceable, such provision shall be severed without affecting the enforceability of the remaining terms.

15. Termination

We may suspend or terminate your access to our services at any time if you breach these Terms. Termination does not affect any obligations or liabilities incurred prior to the termination date.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other policies linked on our website, constitute the entire agreement between you and The Robinson Family Store Ltd.

17. Contact Information

Questions about these Terms of Service should be sent to us at:
info@therobinsonfamilystore.com