Shipping policy

Shipping Destinations & Delivery Options

We’re committed to delivering your order quickly, reliably, and at the best possible rate. Below is a breakdown of our shipping zones and associated delivery charges.

UK Mainland

• FREE delivery on all orders over £200 (ex. VAT)

• Orders under £200 (ex. VAT): £9.99 flat rate

• We dispatch using trusted couriers with standard Next Working Day service where possible.

Republic of Ireland

• £18.95 per parcel (up to 30kg)

Northern Ireland

• £22.95 per consignment (up to 10kg)**

Scottish Highlands

• £24.95 per consignment (up to 10kg)**

Isle of Wight

• £24.95 per consignment (up to 10kg)

Scottish Islands, Channel Islands, Isle of Man, Scilly Isles

• £30.95 per consignment (up to 10kg)**

Note: For consignments over 10kg, additional charges may apply based on size and weight. Please contact our support team for quotes.

Pallet Delivery – Save More on Bulk Orders

We offer significant savings on larger orders shipped by pallet through our nationwide partner network.

• UK Mainland: From £29–£99

• NI, Highlands, Islands & Remote Areas: From £29–£149

All pallets are shipped via trusted networks for fast and secure delivery.

International & Export Orders

We arrange deliveries to Europe and beyond using our extensive network of shipping partners. Our team will assess the most cost-effective delivery option for your location and provide a quote within 24–48 hours of order placement.

For international orders, please select Bank Transfer at checkout to avoid automatic charges—this allows us to confirm delivery costs first before you commit.

Free Local Pickup & Delivery (Leicester Area)

If you’re nearby, take advantage of our free local services:

• Click & Collect – Ready in as little as 1 hour
  Pickup location: Ashby Emporium, 18 Commercial Square, Leicester, LE2 7SR
  Please call ahead with your order number and bring a valid ID.

• Local Delivery – FREE on orders over £250 (ex. VAT) within a 5-mile radius.
  Call us after placing your order to schedule a convenient delivery time.

Delivery Times & Order Dispatch

• Orders are typically processed and shipped within 24–48 hours of payment.

• During peak periods, please allow up to 7–10 working days.

• All parcel deliveries are made Monday–Friday, 8am–6pm.

• You'll receive a tracking link upon dispatch with a 1-hour delivery window provided by our courier partners.

If your order is urgent or you have specific delivery needs (e.g. weekend or timed deliveries), please contact us directly, and we’ll do our best to accommodate.

Order Tracking

You will receive tracking information by email once your order has been dispatched. Pallet and private delivery services may not include live tracking, but our support team can assist you with status updates as needed.

Damages, Shortages & Delivery Claims

To ensure swift resolution:

• Damages: Must be reported at the time of delivery with photographic evidence. Always sign as “damaged” if packaging shows visible issues.

• Shortages: Compare received items to the invoice enclosed with your delivery, not the original web order.

• Claims must be submitted in writing within 3 working days of delivery.

• Send all claims via email to: support@therobinsonfamilystore.com

Would you like me to draft the Returns & Refunds Policy next, or continue building the remaining policies in this style (e.g., Privacy, Terms, Payment, etc.)?

Here is the revised Shipping Policy for The Robinson Family Store, now with the correct email address: info@therobinsonfamilystore.com

Shipping Destinations & Delivery Options

We’re committed to delivering your order quickly, reliably, and at the best possible rate. Below is a breakdown of our shipping zones and associated delivery charges.

UK Mainland

• FREE delivery on all orders over £200 (ex. VAT)

• Orders under £200 (ex. VAT): £9.99 flat rate

• We dispatch using trusted couriers with standard Next Working Day service where possible.

Republic of Ireland

• £18.95 per parcel (up to 30kg)

Northern Ireland

• £22.95 per consignment (up to 10kg)**

Scottish Highlands

• £24.95 per consignment (up to 10kg)**

Isle of Wight

• £24.95 per consignment (up to 10kg)

Scottish Islands, Channel Islands, Isle of Man, Scilly Isles

• £30.95 per consignment (up to 10kg)**

Note: For consignments over 10kg, additional charges may apply based on size and weight. Please contact our support team for quotes.

Pallet Delivery – Save More on Bulk Orders

We offer significant savings on larger orders shipped by pallet through our nationwide partner network.

• UK Mainland: From £29–£99

• NI, Highlands, Islands & Remote Areas: From £29–£149

All pallets are shipped via trusted networks for fast and secure delivery.

International & Export Orders

We arrange deliveries to Europe and beyond using our extensive network of shipping partners. Our team will assess the most cost-effective delivery option for your location and provide a quote within 24–48 hours of order placement.

For international orders, please select Bank Transfer at checkout to avoid automatic charges—this allows us to confirm delivery costs first before you commit.

Free Local Pickup & Delivery (Leicester Area)

If you’re nearby, take advantage of our free local services:

• Click & Collect – Ready in as little as 1 hour
  Pickup location: Ashby Emporium, 18 Commercial Square, Leicester, LE2 7SR
  Please call ahead with your order number and bring a valid ID.

• Local Delivery – FREE on orders over £250 (ex. VAT) within a 5-mile radius.
  Call us after placing your order to schedule a convenient delivery time.

Delivery Times & Order Dispatch

• Orders are typically processed and shipped within 24–48 hours of payment.

• During peak periods, please allow up to 7–10 working days.

• All parcel deliveries are made Monday–Friday, 8am–6pm.

• You'll receive a tracking link upon dispatch with a 1-hour delivery window provided by our courier partners.

If your order is urgent or you have specific delivery needs (e.g. weekend or timed deliveries), please contact us directly, and we’ll do our best to accommodate.

Order Tracking

You will receive tracking information by email once your order has been dispatched. Pallet and private delivery services may not include live tracking, but our support team can assist you with status updates as needed.

Damages, Shortages & Delivery Claims

To ensure swift resolution:

• Damages: Must be reported at the time of delivery with photographic evidence. Always sign as “damaged” if packaging shows visible issues.

• Shortages: Compare received items to the invoice enclosed with your delivery, not the original web order.

• Claims must be submitted in writing within 3 working days of delivery.

• Send all claims via email to: info@therobinsonfamilystore.com